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  • Where can I test the speed of my internet connection?

  • Click here  to do an internet speed test. Please be aware that the Adobe Flash plugin is required; it can be downloaded here.

  • What should you do if you can't connect to the internet?

    Where the internet comes into the building, if you have a:
      white box with a green light
      • Unplug the power supply (black cord) from the white box (not the wall) for 10 seconds and plug back in.
      small black connector at the end of a power supply
      • Unplug the power supply from the wall for 10 seconds and plug back in.
      and wireless router
      • After the white box / small black connector is power cycled, unplug the router's power supply (thin cord) from the router (not the wall) for 10 seconds and plug back in.

    It may take a couple minutes for the radio to reboot and sync with the tower.
    If this doesn't fix it, try restarting the computer.

  • What settings do I need for installing a new router?

    Linksys - The majority are setup correctly to work right out of the box.

    D-Link - On some models (DIR-xxx) an Enable DNS Relay checkbox may need to be unchecked in the router's settings page.
    Login via web browser to 192.168.0.1, username is Admin, password field is left open (settings may be different for each specific model). Navigate to the Setup tab, Network settings (on the left), and uncheck Enable DNS Relay as pictured here.

    Make sure the internet cable is plugged into the internet port (WAN) (not the cluster of 3+ ports).

  • What are Tough Country Communications' e-mail settings?

  • For shaw, telus or your business e-mail, you need a toughcountry e-mail to send e-mail. If we have not created one for you previously, please contact us.

    Incoming Server:
    For toughcountry.net and jrtwave.com e-mail addresses:
    • Server Type: POP3
    • Incoming Mail Server (POP3): mail.toughcountry.net
    • Incoming Mail Server (POP3) port: 995
    • Incoming Mail Server Security (POP3): SSL

    For toughcountry.net and jrtwave.com e-mail addresses:
    • Server Type: IMAP
    • Incoming Mail Server (IMAP): mail.toughcountry.net
    • Incoming Mail Server (IMAP) port: 993
    • Incoming Mail Server Security (IMAP): SSL

    For shaw.ca e-mail addresses:
    For telus.net e-mail addresses:
    • Server Type: POP3
    • Incoming Mail Server (POP3): pop.telus.net
    • Incoming Mail Server (POP3) port: 110
    • Incoming Mail Server Security (POP3): No SSL

    For your business email addresses:
    • Server Type: Ask your email provider
    • Incoming Mail Server: Ask your email provider
    • Incoming Mail Server port: Ask your email provider

    Outgoing Server:
    For all e-mail addresses:
    • Outgoing Mail Server (SMTP): mail.toughcountry.net
    • Outgoing Mail Server (SMTP) port: 465
    • Outgoing Mail Server Security (SMTP): SSL
    • Our outgoing e-mail server: DOES REQUIRE authentication
    • Use your tough country / jrtwave email and password for outgoing e-mail server authentication

    Please use the correct settings when following the instructions below.

    I need help configuring: (Please follow explicitly!)
           Windows         Mac OS X


    What are Tough Country Communications' DNS servers?

    • Primary DNS: 209.197.128.2
    • Secondary DNS: 208.67.220.220
    • Tertiary DNS: 8.8.8.8


    If you are using MacOS X 10.6 (Snow Leopard) and you are experiencing "Server not found" messages, ensure you update to at least 10.6.3 first (this update fixes DNS reliabilty issues), then, if still having trouble, try hard-setting the DNS Servers by following this walkthrough.

    iPhone - There isn't a walkthrough for this yet, but with the newer iPhones, the process is quite straightforward. The main thing is to make sure you fill in your email and password for the outgoing server in the settings.

    Follow these instructions to setup a desktop mail client with: